LETTER TO PARENTS -EMERGENCY BROADBAND BENEFIT (EBB) PROGRAM AVAILABLE TO ELIGIBLE STUDENT HOUSEHOLDS
October 18, 2021
Dear Parents and Guardians,
Federal funding to help families who are struggling to pay for home internet service is available to qualified households. Funding is available through the Emergency Broadband Benefit (EBB) program and is a direct benefit to households that qualify.
EBB Program Benefits
EBB program benefits include:
If your family has a child who has been approved to receive benefits under the free and reduced- priced school lunch program or school breakfast program, or a student who is enrolled in a school that participates in the USDA Community Eligibility Provision (CEP) program, during school year 2019-2020, 2020-2021, or 2021-2022, your household may qualify for EBB funding.
A list of schools participating in the CEP program is available on the Hawaii State Department of Education’s website at https://www.hawaiipublicschools.org/TeachingAndLearning/HealthAndNutrition/StudentHealthReso urces/Pages/CEP.aspx.
How to Apply
There are three ways to apply for this program:
More information about the EBB program is available at https://broadband.hawaii.gov/ebb/. The website provides information about the program, how to apply and what documents you need to provide, which Hawaii internet service providers participate in the EBB program, and other ways households may qualify for the EBB program.
AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER
DCCA has designated the location of 100 new Spectrum WiFi hotspots at public parks, civic and other community centers, and other public open areas and gathering places as part of its approval of the transfer of the Oceanic Time Warner Cable franchises in the State from Time Warner Cable to Charter Communications.
These designated locations offer 1 hour of free WiFi service per device per day. To locate these hotspots, scroll down for listings and maps by island or click on the link below to access an interactive version of the state map (locations are approximate):
Welcome to Ohana Help Desk
The Ohana Help Desk is a statewide initiative by the HawaiiDepartment of Education (HIDOE) to provide technology supportto public school students and their parents as they transition tomore opportunities for online and blended learning.
The Ohana Help Desk launches on August 4, 2020
via a self-service portal, phone, and chat. Our team will be able to provide call-in support in
several languages. We are currently working to provide support in the languages most
commonly spoken in our family homes – English, Hawaiian, Ilokano, Tagalog, Chuukese,
via phone or chat when the help desk is open.
Monday – Friday from 7:00 a.m. to 8:00 p.m.
Sundays from 4:00 p.m. to 8:00 p.m.
The Ohana Help Desk will be closed on state holidays.
The Ohana Help Desk portal will have 24/7 self-service support and information when it
launches on August 4, 2020.
How can we help you?
Ohana Help Desk
Resource website created by the Hawaii Department of Education. Providing Resources and Information for teachers, students and parents on information in the event of a school closure.
Click on buttons below to view information and websites: