Welcome to Ohana Help Desk
The Ohana Help Desk is a statewide initiative by the HawaiiDepartment of Education (HIDOE) to provide technology supportto public school students and their parents as they transition tomore opportunities for online and blended learning.
The Ohana Help Desk launches on August 4, 2020
via a self-service portal, phone, and chat. Our team will be able to provide call-in support in
several languages. We are currently working to provide support in the languages most
commonly spoken in our family homes – English, Hawaiian, Ilokano, Tagalog, Chuukese,
via phone or chat when the help desk is open.
Monday – Friday from 7:00 a.m. to 8:00 p.m.
Sundays from 4:00 p.m. to 8:00 p.m.
The Ohana Help Desk will be closed on state holidays.
The Ohana Help Desk portal will have 24/7 self-service support and information when it
launches on August 4, 2020.
How can we help you?
Ohana Help Desk